Privacy Policy

Last Updated: December 23, 2025

Introduction

Welcome to ZaneConnect ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Meta and Google Ads management platform and services.

By using ZaneConnect, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Information You Provide Directly

Account Information

  • Name and email address
  • Business information (company name, business type)
  • Account credentials and authentication information
  • Communication preferences

Meta/Facebook Connection

  • Meta/Facebook account access tokens
  • Ad account IDs and business asset information
  • Selected permissions granted through Meta OAuth

Information We Collect Automatically

Advertising Platform Data

  • Ad campaign information (campaigns, ad sets, ads)
  • Performance metrics and insights (impressions, clicks, spend, conversions)
  • Ad creative details
  • Targeting parameters
  • Budget and bidding information
  • Activity logs and change history

Usage Information

  • Log data (IP address, browser type, device information)
  • Pages visited and features used
  • Time and date of access
  • API requests and responses

Cookies and Similar Technologies

  • We use cookies and similar tracking technologies to enhance user experience
  • Session cookies for authentication
  • Analytics cookies to understand usage patterns

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

  • Connect to your Meta and Google ad accounts
  • Retrieve and display ad performance data
  • Manage campaigns, ad sets, and ads on your behalf
  • Generate reports and analytics
  • Provide insights and optimization recommendations

Service Improvement

  • Analyze usage patterns to improve our platform
  • Develop new features and functionality
  • Debug and fix technical issues
  • Optimize platform performance

Communication

  • Send service-related notifications
  • Respond to your inquiries and support requests
  • Provide updates about new features
  • Send administrative information

Security and Compliance

  • Protect against unauthorized access
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Enforce our Terms of Service

Facebook/Meta Data Handling

Permissions We Request

ZaneConnect requests the following Meta permissions:

  • ads_management: To create, update, and manage your ad campaigns, ad sets, and ads
  • ads_read: To retrieve performance insights and analytics for your campaigns
  • business_management: To access your ad accounts and business assets
  • pages_manage_ads: To manage ads associated with your Facebook Pages
  • pages_read_engagement: To read engagement data for your pages
  • pages_show_list: To list your available Facebook Pages

How We Use Facebook Data

  • We only access data you explicitly authorize through Meta's permission system
  • We do not sell your Facebook data to third parties
  • We do not use your data for advertising purposes outside of your own ad management
  • We store data temporarily to provide our services and generate reports
  • We comply with Meta's Platform Terms and Developer Policies

Data Segmentation

We differentiate the source of our data collection:

  • Data collected from public visitors to our website may be used for analytics and improving our services
  • Data obtained through Meta API services on our authenticated platform is strictly limited to providing you with ad management services and will not be used for third-party advertising or shared with advertisers

Access Control

You can revoke ZaneConnect's access to your Meta services data at any time through:

  • Your Facebook Business Settings
  • Meta Business Suite → Settings → Apps
  • Or by contacting us at support@zaneconnect.ai

Data Retention from Meta

  • Account & profile data: Kept while your account is active; deleted or de-identified within 24 months of account closure unless law requires longer retention
  • Performance data: Cached for up to 90 days to improve load times and provide historical reporting
  • Service & security logs: Up to 12 months
  • Backups: Encrypted with rolling retention (approximately 35 days)

You can request deletion of your Meta-sourced data at any time via legal@zaneconnect.ai

Google Ads API Data Handling

Use of Data from Google API Services

ZaneConnect's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, and the Google Workspace API User Data and Developer Policy.

  • Data Segmentation: Data obtained through Google API services on our authenticated platform will not be used for targeted advertising or analytics unrelated to our core service. This data is strictly limited to improving our ad management services for you.
  • Access Control: You can revoke ZaneConnect's access to your Google Ads data at any time through your Google Account permissions.

Limited Use

We only use Google Ads data to:

  • Retrieve and display your campaign performance metrics
  • Manage your Google Ads campaigns, ad groups, and ads
  • Generate reports and analytics for your advertising efforts
  • Provide optimization recommendations

Data Sharing and Disclosure

❌ We do NOT sell your personal information.

We may share your information only in the following circumstances:

Service Providers

We may share information with third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Analytics and monitoring
  • Customer support tools
  • Payment processing (if applicable)

All service providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required to:

  • Comply with legal obligations, court orders, or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or abuse
  • Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.

With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

Data Security

We implement industry-standard security measures to protect your information:

🔒 Technical Safeguards

  • Encryption in transit: All data transmitted between your browser and our servers uses TLS/SSL encryption
  • Encryption at rest: Sensitive data stored in our databases is encrypted
  • Secure OAuth 2.0 authentication: We never store your social media passwords; all connections use OAuth tokens
  • Role-based access control (RBAC): Access to data is restricted based on job function
  • Multi-factor authentication (MFA): Available for enhanced account security
  • Regular security audits: We conduct periodic vulnerability assessments and penetration testing

🛡️ Access Controls

  • Environment segregation (production, staging, development)
  • Audit logging and monitoring of all data access
  • Regular security training for employees
  • Vendor due diligence for third-party services

🏢 Organizational Measures

  • Employee confidentiality agreements
  • Incident response procedures and security incident management
  • Regular review and updates of security measures as standards and threats evolve

Note: While we implement robust security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your data using industry best practices.

Security Incidents & Breach Notification

If a security incident affects your Personal Information, we will:

  • Investigate and contain the incident immediately
  • Mitigate any ongoing risks
  • Notify affected users without undue delay
  • Report to relevant authorities where required by law
  • Provide guidance on protective measures you can take

We maintain detailed incident response procedures consistent with applicable data protection laws.

Your Rights and Choices

You have the following rights regarding your information:

Access and Portability

  • Request a copy of your personal data
  • Export your data in a machine-readable format

Correction

  • Update or correct your account information
  • Request correction of inaccurate data

Deletion

  • Request deletion of your account and associated data
  • Revoke Meta permissions at any time through your Facebook settings

Note: Some data may be retained for legal compliance or legitimate business purposes

Opt-Out

  • Unsubscribe from marketing communications
  • Disable cookies through browser settings (may affect functionality)

Data Access Revocation

  • Disconnect your Meta account at any time
  • Revoke specific permissions through Meta settings

To exercise these rights, contact us at: privacy@zaneconnect.ai

Email Communication and Unsubscribe

Purpose & Consent

We collect your email address to send product-related communications, including product updates, newsletters, account alerts, and service announcements, based on your opt-in consent.

How to Unsubscribe

You can unsubscribe from our marketing emails at any time by:

  • Clicking the 'unsubscribe' link in any email we send (a one-click process), or
  • Contacting us at support@zaneconnect.ai to request unsubscription or changes to your preferences

Processing Unsubscribes

We process unsubscribe requests promptly—typically within 2 business days—and you will no longer receive marketing emails. Please note: transactional emails necessary for account functionality (such as password resets, billing notifications, and critical service updates) will still be sent.

Data Retention Post-Unsubscribe

We retain a suppression record (e.g., hashed email) indefinitely to ensure we don't email you again. Any associated marketing profile data is deleted within 30 days of your unsubscribe.

User Rights & Preferences

You can also update your email preferences or request data deletion by emailing support@zaneconnect.ai. If you are in certain jurisdictions (e.g., EU or California), you have additional rights such as access, correction, deletion, and objection—explained in the 'Compliance and Regulatory Information' section.

Consent & Preference Management

You can withdraw consent at any time without affecting prior lawful processing. Manage your preferences through:

  • Email communications: Use unsubscribe links or contact support@zaneconnect.ai
  • Cookies: Adjust settings in your browser preferences
  • Meta API access: Via Facebook Business Settings or Meta Business Suite
  • Google API access: Via your Google Account permissions
  • Account data: Contact privacy@zaneconnect.ai for data deletion requests

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Children's Privacy

ZaneConnect is not intended for use by individuals under the age of 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately at legal@zaneconnect.ai.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date
  • Sending email notification (for significant changes)

Your continued use of ZaneConnect after changes constitute acceptance of the updated policy.

Grievance Redressal & Data Protection Queries

We take your privacy concerns seriously and aim to respond promptly to all inquiries.

Response Timeline

  • We will acknowledge privacy requests within 2 business days
  • We aim to fully resolve requests within 30 days
  • Complex requests may require additional time; we'll keep you informed of progress

Contact Information

Meta Platform Compliance

ZaneConnect complies with:

We do not:

  • Use Meta data to build or augment user profiles
  • Transfer Meta data to data brokers or advertising networks
  • Use Meta data for any purpose other than providing our services
  • Sell Meta-sourced data

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:

Compliance and Regulatory Information

🇪🇺 GDPR (European Users)

  • Legal basis for processing: Consent and Legitimate Interests

🇺🇸 CCPA (California Users)

  • We do not sell personal information
  • California residents have specific rights under CCPA
  • Contact us to exercise your rights

🌍 Other Jurisdictions

  • We comply with applicable data protection laws in your jurisdiction
  • Additional rights may apply based on your location

Summary of Key Points

  • ✓We only access Meta and Google data you explicitly authorize
  • ✓We never sell your data
  • ✓You can revoke access anytime
  • ✓We use industry-standard security measures
  • ✓We comply with Meta's and Google's policies and terms
  • ✓You have full control over your data

Questions? Contact us at privacy@zaneconnect.ai