Support & Contact
Questions about connecting your ad accounts, your store, billing, or anything else — we're here to help. We typically respond within one business day.
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Frequently Asked Questions
What is ZaneConnect?
ZaneConnect securely connects your advertising accounts (Meta, Google Ads, TikTok, Snapchat) and your e-commerce store (Zid, Shopify) to Claude AI. Once connected, you can ask questions about your sales and ad performance, build campaigns, and get reports — all in plain-language chat.
How do I connect my store or ad accounts?
Log in and open Dashboard → Channels, then click Connect on the platform you want. You will be taken to that platform’s own login page to approve access — we never see your password. Once approved, your accounts appear in the dashboard and you can choose which ones to use.
How do I use ZaneConnect inside Claude?
Copy your connector URL from the dashboard, then in claude.ai go to Settings → Connectors → Add custom connector and paste it. Approve the connection when prompted — after that, Claude can see your connected platforms and answer questions about them.
Will ZaneConnect ever spend my ad budget without asking?
No. Everything created through ZaneConnect starts PAUSED — campaigns, ad sets, and ads. Nothing goes live or spends money without an explicit launch step that requires your confirmation, and you can pause anything at any time.
Is my data safe?
Yes. Connections use each platform’s official authorization (OAuth) — we never see or store your passwords. Access tokens are stored encrypted (AES-256-GCM), and you can disconnect any platform at any time from the dashboard, which revokes our access.
Claude says my connector has "no tools available" — what do I do?
In claude.ai, remove the ZaneConnect connector and add it again, then approve the connection when prompted. This refreshes Claude’s cached tool list. If the problem persists, contact us using the form above.
How do I disconnect a platform or delete my data?
Open Dashboard → Channels and click Disconnect on the platform card — this revokes our access immediately. To delete your account and all associated data, email us and we’ll process the request promptly.
What does ZaneConnect cost?
There is a free plan that lets you connect your accounts and use reporting and read tools. Paid plans unlock advanced features — see Dashboard → Plans for current pricing and what’s included.
I have a different question.
Use the contact form above or email us directly — we typically reply within one business day.
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